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preguntas frecuentes

Do you offer discounts?

Yes, Gemrock Peru regularly makes special offers for the introduction of new products or for special dates, for example. The best way to stay up-to-date on these offers is to sign up for our newsletter to receive email alerts or follow us on social media.

Please do not request additional discounts to these offers. We consider our prices to be fair for the level ofquality we offer. Unlike other companies, we do not add 20% to the sale price, so we can offer a discount to each customer.

You can find other cheaper products elsewhere, however their quality probably cannot be compared to ours.

Why cant I reach you by phone?

Please take into account that you might be in a global time zone very different than ours in Peru. We cant attend our clients 24/7. Please try again another time or send us a message per WhatsApp or Email.

Do you have a shop?

Not yet, sales are online only. However, if you live or work in Lima or if you are here for a visit, you can visit our show room in production plant in Chorrillos, Lima, with prior arrangement to see an exhibition of our products or organize the delivery of your purchased products.

The address is:

Jirón Arquímedes 163

Chorrillos, Lima

In that case, please arrange your visit in advance by email (gemrockperushop@gmail.com) or by phone/WhatsApp (+51 – 919 457 199).

Why should I subscribe to your newsletter?

As a newsletter subscriber you will benefit from:

  • Special discounts only available for newsletter subscribers
  • Notification on new products
  • Information on company development and participation in gemshows.
  • Great information on jewelry, crystals, minerals and decor products from Peru.

This means you have an advantage over the casual page visitor. Only those on the email list have a chance to see the products first and that can be the difference between getting a unique product or crystal specimen you want or losing to another customer.

Why should I subscribe to the crystal auctions?

This is a special newsletter for collectors of high value natural crystal specimen fromGemrock Peru.

As a subscribere you benefit like this:

  • You can take part in our monthly virtual crystal auctions, where we offer selected specimen to wholesale prices for invited bidders only. 
  • Notification on new crystal specimen.
  • Great information on crystals and minerals from Peru.

This means you have an advantage over the casual page visitor. Only those on the email list have a chance to see the crystal and mineral specimen first and that can be the difference between getting a unique crystal specimen you want or losing to another customer.

If I order a product that is already sold, will you send me a replacement?

 

For each product it will be clearly indicated if there are several of it available or if it is unique.

Unique Products:

Each mineral product (heart, sphere, egg, etc.) as well as natural crystals are unique products in their color and shape. We will never send a substitute for unique pieces. Instead, we will inform you that your product has already been sold and offer you an offer of several alternative products of the same shape or type.

If you like a product shown in social media, but cant find it on the website, than most likely it has been sold. In that case, feelfree to write us and we will provide you with more product suggestions from our store (not all of our products appear on the website).

Products that are not unique

Many pieces of jewelry and decoration are NOT unique, but repeatable. When a product is not clearly characterized as “unique”, the photo on our website is a representation of the product. In this case, a piece is sent that is similar to the product but may have slight differences in color and shape.

Do you have better products available?

No. We may have other products available, but not better. All of our products have unique coloring patterns and quality characteristics, so it is really difficult to determine which is the “best”. We always publish the products that we consider “best”. However, that doesn’t mean it necessarily satisfies your taste. We also cannot publish all of our products. There are always many more in stock.

By subscribing to our newsletter, you will always be informed about new products, and if you don’t find one you like today, this may change tomorrow or shortly. Likewise, if you can’t find what you’re looking for on the website, it’s worth e-mailing us and telling us what you’re looking for. We will send you alternative offers from our warehouse or, in some cases, we may even be able to produce custom products especially for you.

Who pays the shipping?

Generally spoken, the customer pays for the shipping. When you receive your confirmation email, shipping and insurance costs will be detailed.

However there are certain products that come with globally free shipping – Please review the information for your chosen product on the product page.

If you want to avoid shipping costs and are in Lima (maybe for a visit?) you can arrange with us to pick up your product from our production plant in Chorrillos.

The address of our company:

Jirón Arquímedes 163

Chorillos, Lima

In that case, please arrange your visit in advance by email (gemrockperushop@gmail.com) or by phone or WhatsApp (+51 – 919 457 199).

Who pays the banking fees?

The customer pays bank and money transfer fees. To help you keep those fees low, we offer you a number of different payment methods that you can use at your convenience.

For more details review our Payment Options.

I cant find what I am looking for. Do you have other options available?

We are continuously producing new products, which means we have a large warehouse. It is impossible to publish all products on this site. However, all samples are cataloged in our database, making searches and queries easy to handle. Send us your request and we will respond with personalized advice.