OPEN A BOX
If you are not in a hurry to get your products and you want to combine several purchases from different dates in order to save on shipping, you can “open a box”.
If you open a box you are only paying for the product you choose for the current purchase. We are then holding your product for up to three months. During this period you can add as many other product purchases as you want.
Once your box is closed we are invoicing you for the shipping.
How to open a box:
You can open a box after choosing one or several products on this website and putting it into your cart or after claiming a product during our live sales on Instagram or TikTok. In order to do so, send us an email using the contact form on this website or send us a DM on Instagram or TikTok.
How to close a box:
1.) You can message us any time during the three months period in order to close your box. Once we received your message we will invoice you for the shipping. If you did not get a shipping invoice within 36 hours after you sent your message, please contact us. It is very likely that in this case something went wrong and we did not get your message.
2.) If the three months period passes and you are not adding any further product to your box or you are not messaging us before the end of the period, we will send you a message announcing the closure of your box within the next five business days, giving you a last opportunity to add into the box. If we don’t hear from you we will close your box and invoice you for the shipping.
What if your box is closed and you don`t pay for the shipping?
If you get invoiced for the shipping of your box and you do not pay within 5 business days, you will lose your shipping benefits. We will then invoice you again for the full shipping cost. If you fail again to pay in the following five business days, we will send you a last payment reminder. If you receive a last payment reminder you will note an additional penalty of 5 USD- per day for an additional 5 days of storing your box. If you fail to pay for the third time within five business days, you will lose your product payment. We will open your box and return your product for sale to somebody else. We will not refund your already made payments.
If you contact us at a later time and your previously chosen products are not sold yet, you can re-claim the ones not yet sold, if you pay the full shipping plus the previously claimed penalty. Any product that already has been sold by us at this point in time is lost to you and we will not refund the product payment.
We do not have obligatory minimum order REQUIREMENTS. However, international shipping for small packages is very expensive. We, therefore, recommend a minimum order amount of 251 USD. From 251 USD on, we are offering you very good shipping discounts.
The bigger your order is, the less shipping you will pay. For an order of 1001 USD or more, we offer you free global shipping.
In case your current purchase is below 251 USD and you would like to benefit from the shipping discounts, we do recommend you open a box. By opening a box you can combine purchases from different dates into one shipment. Please read the chapter “Opening a box”
The shipping does not include importation taxes if applied by your country’s government. However, we do ship under the regulations of a number of Free Trade Agreements.
If you live in the USA, you will not pay any importation tax, as we do ship with USA-Peru Free Trade documentation.
If you live in Australia, you will benefit from the Australia-Peru Free Trade Agreement by not paying duties, only GST.
We are offering the following payment options:
By using the payment platform PayMe you can pay on our website using your credit card. Accepted are Visa, Mastercard, Diners, and Amex.
Given the fact that international credit card payments are exposed to huge amounts of fraud, we are asking for your understanding that in the case of credit card payments, we do not ship before the account is actually in our regular bank account (up to 7 business days after payment).
Bank Wire payments are a secure and fast way to obtain your products. A wire transfer usually takes only 3 business days and an express payment comes through the same day. This shortens the time you have to wait for your products, as we can ship much faster than in the case of credit card payments.
Cryptocurrencies: BTC or ETH
We are in the process of establishing cryptocurrencies for payments. Please contact us in order to inquire about this payment option.
Choose the CARBON-POSITIVE PRICE and not only buy this crystal free of environmental impacts, but actually help improve the environment:
Gemrock Peru is a global leader spearheading sustainability and environmental conservation in the crystal and gemstone industry. We are now offering you the unique opportunity to not only completely eliminate the carbon footprint of your crystal but to become carbon-positive and help restore destroyed rainforests.
If you buy this crystal product by choosing the “Carbon Positive Price” we will add 1.5 cents per USD to your product. This additional amount will be used to plant trees in a reforestation project in the Peruvian cloud forest and neutralize your crystal products’ carbon footprint. And even better: we will match your support. We will reward your conscious act by matching your support with the same amount, this way doubling the donation and therefore creating a carbon-positive product that removes more carbon from the atmosphere than it adds to it.
With Gemrock Peru your crystal products have been ethically mined and produced and are environmentally friendly. Also, read our 2021 Sustainability Report.
We at Gemrock Peru make our best possible effort to pack our goods as carefully and protected as possible. But once they are out of our hands we can not assume responsibility for what happens next.
We work exclusively with the internationally recognized and serious shipping agent DHL. However, even when using such an experienced and professional company, transport damage or loss due to human error can not be ruled out completely.
We, therefore, do strongly recommend adding shipping insurance for a flat rate of just 4.99 USD to your order. This way your goods are fully insured against damage or loss.
Please be aware:
Gemrock Peru is not responsible for transport damage during shipping or loss of the package in case you did not buy insurance, and WE DO NOT REFUND money in such cases.
- Upon the arrival of your package immediately review it for suspicious damage on the outside of the package. If you note any signs of damage on the outside of the package, please immediately ask the delivery person to hold the package in his/her hands with the damages visible and take a picture of the package and the person. This way you can document the state of the package upon arrival. Do this before signing off on the receipt of the package.
- If you can note any suspicious damage on the outside of the package then do make a lot of pictures documenting your unboxing process. Make pictures of the inside of the package and of each product before and after unpacking it.
- Make close-up pictures of the damage to crystals and crystal products.
- Now, in case you did insure your package, you can inform us about the case.
- Please do inform us via email about such problems, with all pictures attached. Even if we are not responsible for such damages and your insurance case rests with DHL and not with Gemrock Peru, we are always happy to assist you by informing our local Peruvian DHL agent about your problem. This may help speed up your case.
- We at Gemrock Peru make a lot of effort to produce high-quality pictures and video material to show our products. You are also receiving detailed information on the size and weight of the crystal or crystal product. We, therefore, believe that we are providing you with sufficient information for your decision to buy the product. We would feel terribly sorry if you would unpack your crystal or crystal product and feel unsatisfied with it. However, with the international export of products, we can not take responsibility for a mistaken consumer choice. We are therefore not offering options for return and/or refund.