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Open a box to add up your purchases

If you are not in a hurry to get your products and  you want to combine several purchases from different dates in order to save on shipping, you can “open a box”.

If you open a box you are only paying the product you choose for the current purchase. We are then holding your product for up to three months. During this period you can add as many other product purchases as you want.

Once your box is closed we are invoicing you for the shipping.

How to open a box:

You can open a box after choosing one or several products on this website and putting it into your cart or after claiming a product during our live sales on Instagram or TikTok. In order to do so send us an email using the contact from on this website or send us a DM on Instragram or TikTok.

How to close a box:

1.) You can message us any time during the three months period in order to close your box. Once we received your message we will invoice you for the shipping. If you did not get a shipping invoice within 36 hours after you sent your message, please contact us. It is very likely that in this case something went wrong and we did not get your message.

2.) If the three months period passes and you are not adding any further product into your box or you are not messaging us before the end of the period, we will send you a message announcing the closure of your box within the next five business days, giving you a last opportunity to add into the box. If we dont hear from you we will close your box and invoice you for the shipping.

What if your box is closed and you don`t pay the shipping?

If you get invoiced for the shipping of your box and you do not pay within 5 business days, you will loose your shipping benefits. We will then invoice you again for the full shipping cost. If you fail again to pay in the following five business days, we will send you a last payment reminder. If you receive a last payment reminder you will note an additional penalty of 5 USD- per day for an additional 5 days of storing your box. If you fail to pay for the third time within five business days, you will loose your product payment. We will open your box and return your product for sale to somebody else. We will not refund your already made payments.

If you contact us at a later time and your previously chosen products are not sold yet, you can re-claim the ones not yet sold, if you pay the full shipping plus the previously claimed penalty. Any product that already has been sold by us at this point in time is lost to you and we will not refund the product payment.

 

International Shipping:

We do not have obligatory minimum order REQUIREMENTS. However, international shipping for small packages is very expensive. We therefore recommend a minimum order amount of 200 USD. From 200 USD on we are offering you very good shipping discounts.

In case your current purchase is below 200 USD and you would like to benefit from the shipping discounts we recommend you open a box. By opening a box you can combine purchases from different dates into one shipment. Please read the chapter below “Opening a box”

Discounted Shipping Flat Rates for orders bigger than 200.- USD of total product value:

  • North America (USA, Mexico & Canada): 20.- USD
  • Europe: 30.- USD
  • Asia: 40.- USD
  • Australia & New Zealand: 40.- USD

This flat rate is independent of the total number of products and total weight of your order (with exemption of heavy objects that weight more than 1 kilo but have a value below 100 USD. For such products an additional fee will be charged)

Discounted Shipping Flat Rates for orders bigger than 500.- USD  total product value:

  • North America (USA, Mexico & Canada): 10.- USD
  • Europe: 15.- USD
  • Asia: 20.- USD
  • Australia & New Zealand: 20.- USD

This flat rate is independent of the total number of products and total weight of your order (with exemption of heavy objects that weight more than 1 kilo but have a value below 100 USD. For such products an additional fee will be charged)

If you order for more than 1000.- USD total product value, you shipping is free.

The shipping does not include importation taxes, if applied by your countries government.

Payment options

We are offering the following payment options:

Paypal (recommendet for amounts up to 800.- USD)

Paypal charges a percentage amount. That is why it is cheaper than bank wire flat rates for small orders. However for tiny orders below 200.- USD our profit margin is just too low to carry such charges. If you want to pay with Paypal we are applying the following fees:

Orders below 200.- USD: we will have to charges the full 8% of Paypal charges on top of your payment.

For orders between 200.-  and 500.- USD we will charge you 6 % on top of your payment (We are participating with 2%).

For orders between 500.- and 800.- USD we will charge you 4% on top of your payment ( We are carrying the other have of the charges)

For orders bigger than 800 USD we strongly advise you to make a bank wire payment as those are much cheaper than PayPal for any payment above 800.- USD. In case you insist on paying with PayPal, we can not carry such high PayPal fees and we would charge you the entire 8% on top of your payment. 

Bank Wire (recommendet for amounts bigger than 800.- USD: in such cases bank wires are a cheaper payment options than Paypal payments)

When you pay with bank wires we are carrying the Peruvian bank charges. You only have to carry the charges of your local bank and that of eventual intermediary banks used by your local bank.

Cryptocurrencies: BTC or ETH 

We are in the process of establishing cryptocurrencies for payments. Please contact us in order to inquire about this payment option.

 

What is the Carbon-Positive Price

Choose the CARBON-POSITIVE PRICE and not only buy this crystal free of environmental impacts, but actually help improving the environment:

Gemrock Peru is a global leader spearheading sustainability and environmental conservation in the crystal and gemstone industry. We are now offering you the unique opportunity to not only completely eliminate the carbon footprint of your crystal but to become carbon-positive and help restoring destroyed rainforest.

If you buy this crystal by choosing the “Carbon Positive Price” we will add 1.5 cents per USD to your crystal. This additional amount will be used to plant trees in a reforestation project in the Peruvian cloud forest and neutralize your crystals carbon footprint. And even better: we will match your support. We will reward your conscious act by matching your support with the same amount, this way doubling the donation and therefore creating a carbon positive product that removes more carbon from the atmosphere than it adds to it.

With Gemrock Peru your crystal products have been ethically mined and produced and are environmentally friendly. Also read our 2021 Sustainability Report.

Transport damage or loss of your package

We at Gemrock Peru make our best possible effort to pack our goods as careful and protected as possible. But once they are our of our hands we can not assume responsability for what happesns next.

We work exclusively with the internationally recognized and serious shipping agent DHL. However, even when using such an experienced and professional company, transport damage or loss due to human error can not be ruled out completely.  

We therefore do strongly recommend adding a shipping insurance for a flat rate of just 4.99 USD to your order. This way your goods are fully insured against damage or loss.

insure here

Please be aware: 

Gemrock Peru is not responsible for transport damage during shipping or loss of the package and WE DO NOT REFUND money in such cases.

Recommendet Unboxing Procedure
  1. Upon arrival of your package inmediately review it for suspicious damage on the oustside of the package. If you note any signs of damage on the outside of the package, please inmediately ask the delivery person to hold the package in his/her hands with the damages being visible and take a picture of the package and the person. This way you can document the state of the package upon arrival. Do this before signing off the receipt of the package.
  2. If you can note any suspicious damage on the outside of the package then do make a lot of pictures documenting your unboxing process. Make pictures of the inside of the package and of each product before and after unpacking it. 
  3. Make close-up pictures of damages on crystals and crystal products.
  4. Now, in case you did insure your package, you can use those pictures to file a report to your local DHL office.
  5. Please do not forget to inform us via email about such problems. Even if we are not responsible for such damages and your insurance case rests with DHL and not with Gemrock Peru, we are always happy to assist you by informing our local Peruvian DHL agent about your problem. This may help speeding up your case.
Return policy

We at Gemrock Peru make a lot of effort to produce high quality pictures and video material to show our products. You are also receiving detailed information on the size and the weight of the crystal or crystal product. We therefore believe that we are providing you with sufficient information for your decision to buy the product. 

We would feel terribly sorry if you would unpack your crystal or crystal product and feel unsatisfied with it. However with international export of products we can not take responsibility for a mistaken consumer choice. We are therefore not offering options for return and/or refunding.